Question 1

What is Pan?

Accepted Answer

Pan is the Japanese word for bread.

Question 2

How do I place an order?

Accepted Answer

Please shop at our online store....here :)

Question 3

Is there a minimum order?

Accepted Answer

Yes. Our minimum order is 6 pcs of assorted baked goods, that includes cookies, bread & buns.

Question 4

When is your last call for orders?

Accepted Answer

Every Tuesday before 8 pm.

Question 5

What are your payment methods?

Accepted Answer

We accept all major credit cards.

Question 6

Do you deliver?

Accepted Answer

Yes we do!   A delivery fee is applied to all orders ($7.50 - 8.50 depending on location)

Question 7

What if I missed the delivery?

Accepted Answer

Our delivery fee covers one delivery attempt only. If you need it delivered again it's going to cost another $6. And we can't guarantee that we'll be able to schedule it in either. So, best that we connect and work together to find the perfect solution!

Question 8

What if I want to cancel or reschedule my delivery?

Accepted Answer

We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours notice for cancellations or rescheduling of delivery.    Any delivery missed, late cancelled, or changed without 24 hours notice will result in a $10 charge.    Thank you so much for your understanding :)

Question 9

When can I pickup my order?

Accepted Answer

Your order pickup day will be based on the item name and day you selected.    Pickup hours:    Thu & Fri : 7 - 11 am Sat: 7 - 10 am

Question 10

What is the best way to enjoy my pans?

Accepted Answer

＊Keep refrigerated＊    Best enjoyed on the day of purchase. If you were to enjoy at a later date, you can freeze our pans up to a week.

Question 11

What is the best way to reheat my pans?

Accepted Answer

Re-Heating Instructions   Pan (without filling) 2 to 3 minutes in the oven at 350℉ is perfect. Pan (with filling) Start by giving the pan for about 10 seconds in the microwave (15-20 sec for Mochieese Pan), and finish it off in the oven for 2 to 3 minutes at 350℉. For the deep-fried pan, flip it once and let it warm for another 2 minutes in the oven.   Re-Heating Instructions (from frozen)   Pan (with or without filling) If you can be patient, let the pan defrost slowly in the fridge. If you can’t wait, use your microwave to defrost (but every microwave is different, so you’ll have to follow the instructions on your microwave). Then follow the instructions above.

Question 12

Sold out again? When is the best time to order?

Accepted Answer

Thursday at noon, as that's the time we update our weekly inventory.

Question 13

Accepted Answer

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Japanese Bakery in Vancouver

Kitchen Location (no store front): A5 - 5279 Still Creek Ave, Burnaby

eF & Be Bakehouse Inc.